It Role In International Business | NY Essay

By admin on February 23, 2012

Information Technology
? Information technology (IT) is a field concerned with the use of technology in managing and processing information

? Information technology can allow departments to more efficiently and successfully perform their business operations. Information technology is an important enabler of business success and innovation.
International business
International business is a term used to collectively describe all commercial transactions that take place between two or more nations. A multinational enterprise (MNE) is a company that has a worldwide approach to markets and production or one with operations in more than a country.
Information technology?s role in international Business
? Information technology is everywhere in business
? Anyone involved in business must understand technology
Business functions receiving the huge benefits from the information technology
? Customer service: click-to-talk, call scripting, auto answering, call centers
? Finance: accounting packages,

Sarbanes Oxley
? Sales and marketing: campaign management, customer relationship management
? Operations: supply chain management
? Human resources: software to track employees at risk of leaving

Information technology?s impacts on business operations
1) Reduce cost and improve productivity = supply chain management, enterprise resource planning
2) Improve customer satisfaction and loyalty = customer relationship management, loyalty programs
3) Create competitive advantage = business intelligence/data warehousing
4) Generate growth = sales management systems
5) Global expansion = e-business.
Impact on internal business operations
? Accounting ? provides quantitative information about the finances of the business including recording, measuring, and describing financial information.
? Finance ? deals with the strategic financial issues associated with increasing the value of the business, while observing applicable laws and social responsibilities.
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